Shipping
When will my order ship?
Orders are processed as quickly as possible. Processing times may vary depending on the items ordered. You’ll receive shipping or tracking information by email when available.
How are shipping rates calculated?
Shipping rates are calculated at checkout based on your order and delivery location.
Where do you ship?
Available shipping destinations will be displayed at checkout. If your location is not available during checkout, we are unable to ship your order to that destination at this time.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. Once an order has entered processing or fulfillment, we cannot guarantee that the address can be changed.
Returns & Exchanges
Can I return or exchange an item?
We want you to be happy with your purchase. If you would like to request a return or exchange, please contact us before sending your item back. Return eligibility may vary depending on the item purchased.
What condition must returned items be in?
Items approved for return must be returned in their original condition. Items that have been used, damaged after delivery, or otherwise altered may not be eligible for a refund or exchange.
How do I start a return?
Please contact us with your name, order number, and the item you would like to return. If your return is approved, we’ll provide instructions for sending your item back. Please do not send returns without contacting us first.
Damaged, Defective & Incorrect Order
What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible if your order arrives damaged, defective, or if you receive the wrong item. We’ll work with you to resolve the issue.
What information should I include?
Please include your name, order number, a description of the issue, and photos of the item and packaging when applicable. This information will help us determine the best way to resolve the problem.
Should I return a damaged or incorrect item?
Please contact us before returning the item. Depending on the issue, a return may not be necessary. If a return is required, we’ll provide instructions.
Digital Products
Can I return or exchange an ebook or audiobook?
Because digital products are delivered electronically and cannot be physically returned, digital purchases are non-refundable. If you experience a technical issue with your purchase, please contact us so we can help.
How will I receive my ebook or audiobook?
Digital purchases are delivered electronically through BookFunnel. After completing your purchase, you’ll receive an email with instructions for accessing your ebook or audiobook.
What if I don’t receive my digital book?
Please allow up to 15 minutes for your delivery email to arrive. If you still haven’t received it, check your spam or junk folder for an email from help@bookfunnel.com. If you still can’t locate your book, please contact us and we’ll help you access your purchase.
Questions?
Still need help?
If you have questions about shipping, returns, or an order you’ve placed, please contact us. We’ll be happy to help.